Lost / Stolen Packages
They suck! I know! And Major companies usually have an insurance policy for these types of things. As a, humble building business , these types of losses are insured under the shipping carrier. Eryn Amel Shopee is not responsible for packages lost or marked delivered by the United States Postal Service. If you suspect your package has been stolen, and your tracking number says delivered, please contact your local USPS Branch and file a claim: https://www.usps.com/help/claims.htm
Please let me know if your package was lost so that I may advocate for you. In your email, please include your claims number from USPS. Thank you so much for your support!
Be sure to use our customer service email: email@example.com